Refund Policy

Last updated: April 21, 2026

Our Promise

We want you to love your wall art. Every print is produced on demand on museum-quality archival paper and quality-checked before it leaves our print partner. If something goes wrong, we'll make it right.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a print defect, or you received the wrong item, please contact us within 14 days of delivery. Include your order number and clear photos of the product and packaging. We'll arrange a free replacement or a full refund — no need to return the original item unless we ask.

Lost in Transit

If your tracking shows your order is lost or significantly delayed beyond the estimated delivery window, contact us and we'll investigate with the carrier. Once confirmed lost, we'll reprint and reship your order at no cost, or issue a full refund.

Change of Mind

Because each piece is custom printed to order, we are unable to accept returns for change of mind, incorrect size selection, or "didn't fit my space" reasons once production has started. If you need to cancel an order, please contact us as soon as possible — we can usually cancel and refund in full if printing has not yet begun.

Incorrect Shipping Address

Orders returned to us due to an incorrect or incomplete shipping address provided at checkout may be reshipped at the customer's expense. We are not responsible for orders delivered to addresses entered incorrectly.

How to Request a Refund or Replacement

All payments are processed by our online reseller, Paddle.com. To request a refund or replacement:

• Contact us through the website with your order number, photos (if applicable), and a short description of the issue
• For payment-related queries, you can also reach Paddle support via paddle.net or the receipt email you received at the time of purchase

Refund Processing

Once approved, refunds are typically processed within 5–10 business days and will be returned to the original payment method.

Questions?

If you have any questions about our refund policy, feel free to reach out via paddle.net or contact us through the website.